Return Policy
🔄 Return Policy
At Rootapi, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
✅ Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Products must be unused, in original packaging, and in resalable condition.
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Certain items such as perishable goods, personal care products, or customized orders are non-returnable.
🔁 How to Initiate a Return
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Email us at support@rootapiweb.com with your order number and reason for return.
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Our support team will provide return instructions and a return shipping address.
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Once we receive and inspect the item, we’ll notify you about the refund status.
💰 Refunds
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Approved refunds are issued to your original payment method within 5–7 business days.
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Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
📦 Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to a product defect or order error on our part.
Questions?
Feel free to contact our support team at support@rootapiweb.com for any return-related queries.
