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Return Policy

πŸ”„ Return Policy

At Rootapi, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

βœ… Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Products must be unused, in original packaging, and in resalable condition.

  • Certain items such as perishable goods, personal care products, or customized orders are non-returnable.

πŸ” How to Initiate a Return

  1. Email us at support@rootapiweb.com with your order number and reason for return.

  2. Our support team will provide return instructions and a return shipping address.

  3. Once we receive and inspect the item, we’ll notify you about the refund status.

πŸ’° Refunds

  • Approved refunds are issued to your original payment method within 5–7 business days.

  • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

πŸ“¦ Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a product defect or order error on our part.


Questions?
Feel free to contact our support team at support@rootapiweb.com for any return-related queries.

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